What we do to keep our clients & tutors safe

  1. Client screening to protect our tutors
  • All clients are requested to supply us with their email addresses, mobile numbers as well as physical addresses.
  1. Tutor screening to protect our clients
  • We gather each applicant’s contact details, physical address, education history and references.
  • We review each applicant’s matric certificate and university transcripts.
  1. Tutor selection for a specific job
  • Our Tuition Manager reviews tutor applications for each job, selecting the most appropriate tutor based on academic background, gender, age, location, and other factors.
  • If you are a female tutor tutoring a male adult you will be briefed as to the situation before you are asked to accept the job. If you decide to accept the job you must also please notify your next of kin as to the lesson time and whereabouts of each lesson. It is your full right to decline a job offer if you feel uncomfortable.
  • We endeavour to make sure that the client lives within a 15km radius of your location and will reimburse you at a fixed rate for lessons that take place at a more distant location.
  1. Management of the tutoring process
  • We only disclose your contact details to the client once you’ve accepted the job.
  • After the first lesson we will make contact with you and your client to ensure that everyone was happy with the lesson.
  • If a client is unhappy with a tutor, or vice versa, we endeavour to change the tutor first, failing which we stop future lessons.

What you can do to keep safe

  1. Be aware of the risks

It’s important for you to be aware of the possible risks associated with private tuition. While we make every effort to mitigate any risks, it’s important to be aware of them and take active steps to protect yourself. Be vigilant.

  1. Take action

We also strongly recommend that if you feel uncomfortable about any aspect of your tutoring assignment that you notify your Tuition Manager immediately and/or take any additional steps you deem necessary, which might include contacting the authorities, such as the South African Police Service (SAPS), or a next of kin.